![]() We’ve seen people waiting months, even though they’ve proven who they were, and the bank still won’t give them their money. You could send in proof that you’re the owner of the account, and then still be waiting for weeks to get to use your money again. And when you do, they send you around in circles to other departments. Trying to get a real person on the line is like pulling teeth. The situation we often see is that banks have outsourced all their customer service, or even want to do it using automated phone systems. And in Texas, the Deceptive Trade Practices Act does the same. In California, the Unfair Competition Law also lets you sue to stop unfair business practices. Holding your money and not giving it back when you ask isn’t exactly fair. We can also use state laws-for example, in Georgia the Fair Business Practices Act protects consumers from unfair practices. The statute awards the consumer between $100 and $1,000 as a penalty for a violation. If you tell them to give you your money back and they won’t, EFTA may let you sue. If a bank thinks your account might be at risk for fraud or someone stealing your money, they’re allowed to flag the account and take reasonable steps to protect your money.īUT – they can’t just lock you out forever. Maybe you just lost your wallet or lost your debit card. Maybe someone tried to hack your account. Suspicious logins, or weird transactions, or even just that you had trouble running your card and doubled up buying something. We don’t charge for consultations and don’t charge anything to do an evaluation of your case.īank accounts can get flagged for fraud for lots of reasons. If your bank is giving you the run-around for no good reason, call us at 65. Our firm helps consumers get access to their bank accounts using state consumer protection laws and a federal statute called EFTA (the Electronic Funds Transfer Act). If your bank has frozen your money and won’t let you prove your identity in a reasonable time, we may be able to help. But as consumer protection lawyers, we run into a common situation where banks flag your account for potential fraud for some reason and freeze it-but then when you try to prove who you are, they run you in circles. ![]()
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